Refund Policy
Warranty at NationWide Lights:
Our warranty on lighting products extends for a period of 2 years.This warranty is applicable exclusively to the original consumer purchaser and is non-transferable to subsequent owners of the product. Failures caused by misuse, negligence, modification, abuse, improper application, installation or operation, adverse weather conditions, or exposure to adverse chemicals are excluded from the warranty.
For all warranty claims, please contact support@nationwidelights.com with your name, order number, contact details, and a detailed description of the problem, including photographic images if possible.
In the event of receiving incorrect products, we will facilitate an exchange for the correct ordered item(s) based on availability or arrange a refund. Kindly email orders@nationwidelights.com with your name, order number, contact details, and a comprehensive description of the order error. We will assess your request at the earliest convenience.
The consumer is responsible for covering the return postage for all warranty claims.
Refund Policy at NationWide Lights:
We operate under a 14-day return policy, allowing you to request a return within 14 days of receiving your item.Most of our products come with a minimum 1-year warranty, and many lights have a 2-year warranty.
Refunds are not provided for incorrect ordering or changes of mind.
Returned items must be in their original packaging and in the condition in which they were sent.
FREQUENTLY ASKED
Are HEX Lights difficult to install?
Simple plug-and-play setup. Every lighting kit includes easy-to-follow instructions.
Can i combine HEX lighting sets?
Yes you can combine one or more existing lighting sets. Or contact us for a custom size quote
Do the lights change colour?
Unfortunately not at the moment. Our lights only come in white for the time being!
Are the lights dimmable?
Our HEX lights are not designed to work with a dimmer.
Will it add to my energy bill?
Our HEX lights consume less energy and use energy more efficiently, saving you lots of money!
Do you offer warranty?
Of course we do! Our warranty on lighting products is 1 year.
Do you provide discounts for trade partners?
Certainly! We have an expanding network of endorsed installers who enjoy exclusive discounts. If you're interested in becoming part of our installer program, please reach out to us to express your interest and initiate the registration process.